![]() This message appears when attempting to navigate from myGov to ATO online. See When you can't sign in to your myGov account. You may not be able to sign in to your myGov account if you don't have access to security codes. You can find out more about the information you need for linking to us on myGov If you're unable to answer, select another question specific to you. ![]() To check the correct format, check the instructions or click on the help (?) icon for format advice. Try again after the 1 hour lockout has expired.Ĭheck the information is entered in the correct format. This occurs when you’ve had 3 failed attempts to link to us.įor security purposes you won’t be able to link for one hour. If you're unable to answer, select another question about information in your tax record. To find the correct format, check the instructions or click on the help (?) icon for format advice. If the details displayed are correct, you'll need to contact us to update your ATO record.Ĭheck the information is entered in the correct format. If these details are incorrect, you’ll need to contact either Centrelink or Medicare External Link to update them. These details will only appear if you have a link to either Medicare or Centrelink. select My account from the myGov homepage.Unable to complete link as details do not match customer record.Ĭheck you’ve entered these details correctly.įind your myGov personal details (name and date of birth): Known issues or errors you may experience when linking to ATO online services If you still get an error message, check the table below for support. One name only – enter your name in the family name field only.Using Individuals Auto-Registration to apply for a TFNĬheck your personal details are in the correct format:.Help if you're having trouble linking to ATO online services, using myTax or the ATO app, or applying for a TFN online. Help and support for online services – individuals
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